Work Experience

Created and led a multi-state sponsorship program supporting music education, forming 15 partnerships across four states and providing over $150K in support. Delivered events generating 85.97% net sales lift and 5.76% ROI, while managing partnerships, volunteer teams, outreach, and program expansion. Represented the organization publicly through presentations, awards ceremonies, and leadership engagement.

Marketing Manager

Led marketing operations for 67 restaurants across 17 DMAs, managing a $900K annual advertising budget and coordinating multi-channel campaigns to drive measurable sales lift. Built partnerships, developed creative content, and led cross-functional initiatives with operations, IT, and finance to support growth, brand visibility, and community engagement. Strengthened organizational systems through improved reporting tools, vendor management, and operational alignment.

President's E.A.

Supported executive leadership by managing multi-state travel, producing financial and operational reports, and coordinating cross-functional projects to improve workflow efficiency. Developed advanced forecasting tools, dashboards, and vendor audits to support strategic decision-making for a $150M franchise organization. Served as a central communication hub, triaging requests, preparing presentations, and ensuring executive-level readiness.

Installed and troubleshot residential internet, phone, and TV equipment including RG6/RG11 coax runs, modems, and set-top boxes. Provided clear, customer-friendly guidance while resolving technical issues in the field. Maintained a high level of accuracy and problem-solving under time and quality expectations.

Produced digital and print assets including logos, social media graphics, storyboards, and marketing collateral for local and regional clients. Worked directly with account teams to support creative deliverables on tight deadlines. Strengthened brand cohesion across multiple client campaigns.

Provided customer service and administrative support including printing, packaging, mailbox management, and shipping coordination. Designed print materials using Adobe Creative Cloud and operated in-house production equipment. Ensured accurate recordkeeping and fast-paced workflow management.

Instructed over 15 high-school percussion students and supervised student groups during 10+ out-of-town field trips. Managed volunteer coordination and operated professional audio equipment during performances. Supported a safe, organized, and educational environment for performing arts students.

Supervised and trained 3–5 employees in food preparation, customer service, till operation, and store cleanliness. Ensured smooth shift operations while maintaining quality and efficiency. Developed strong leadership, delegation, and team-building skills in a fast-paced environment.

Advised students and families on complex financial aid requirements, eligibility rules, and documentation needs. Processed records accurately using institutional systems and escalated applications according to established procedures. Strengthened communication and problem-solving skills in a detail-oriented administrative environment.